Troubleshooting

Choose the problem you are experiencing and continue to the most likely cause and corrective steps.

Find the problem by what is not working

I cannot select a device while creating a campaignThe device or location may not have enough free capacity for the requested campaign settings.I cannot delete a media itemThe file may still be used by a campaign, application or another ScreenSoft object.A device is missing or does not behave as expectedOpen the device detail and inspect Information, published content, Commands and Monitoring.New content did not update on the deviceCheck targeting and published content first; use synchronization commands only after verifying the target.A campaign is not playing as expectedCheck its period, location, visual, campaign type, capacity and any dynamic conditions.A user cannot see or edit part of the systemCheck View, Add, Edit and Delete permissions for the relevant area.

How to proceed

Start with the visible symptom rather than an internal feature name. Check configuration and targeting first. For commands that restart, synchronize or otherwise affect a real device, always verify the target device and expected impact before executing the action.

Didn't find what you were looking for?
Contact ScreenSoft support at support@screensoft.org