Device monitoring

What Monitoring is for

The Monitoring tab provides technical oversight of the actual device and ScreenSoft Player status. It has two sections: a full hourly report and live connection status.

Live connection status

The Live connection status section shows a history of ON/OFF states and connection timestamps. A technician can therefore see not only whether the device is currently online, but also whether connection outages occurred and how long a connection remained active.

Full hourly report

The hourly report contains technical information from the microcomputer, including host and CPU identification, current time, system uptime and ScreenSoft application uptime, RAM usage, and information about system and data disk storage. Depending on the hardware and available sensors, Monitoring can also expose temperatures of selected components, IP and other network information, and video-output status — whether the player is actually sending a picture.

Online status and display output

Monitoring helps distinguish a device that is online and communicating with the server from an issue with video output, networking, performance, or another technical part of the player. The exact set of values can vary depending on the microcomputer and available sensors.

Operational alerts

Disconnected from server means that the server currently has no connection to the device. Power and internet connectivity are the first things to check. Application version outdated means that the device uses an older client version and an update is recommended.

If the reports show a steady decline in free space, continue with Free disk space is decreasing or running low. Before taking action, you can check the actual screen image using the remote screen view.