ScreenSoft Docs / Setup & Management / Accessing the service menu

Accessing the service menu

Preparing an installation USB drive →Installing ScreenSoft Player →The device is connected to Wi‑Fi but is offline in ScreenSoft →

How to open the service menu

  1. In ScreenSoft administration, open the device details and note the six-digit device ID shown at the upper left under “Device”. This is not a universal service code.
  2. Touchscreen: press and hold the top-right corner for approximately one second. Enter the device ID in the dialog and confirm with ✓.
  3. Non-touch display: temporarily enable “Mouse cursor” in the device settings, connect a USB mouse, and hold the left mouse button in the top-right corner for approximately one second. Enter the ID and confirm with ✓. Disable the cursor again afterwards.
  4. The dialog has a timeout that does not reset as digits are entered. Have the ID ready; reopen the dialog if it closes. The service menu works offline.
Enter the device ID
1. Enter the device ID
Service menu
2. Service menu

Service options

  • Wi-Fi opens wireless connection settings. Example: configure or change a Wi-Fi network and troubleshoot connectivity. Example procedure: Connect a device to Wi-Fi.
  • Terminal opens a terminal window directly from the service menu without entering the Ubuntu desktop. Close it when finished. Example: check free disk space, system logs or web content updates. Example procedures: Free disk space is decreasing or running low; The “Web Page” application displays outdated content.
  • Desktop opens the Ubuntu desktop. When finished, log out of the desktop to return to ScreenSoft applications. Example: change system settings using the Ubuntu graphical interface.
  • Audio opens the Ubuntu system sound dialog. Select the appropriate audio input or output, such as the display audio output, then close the dialog. Example: select an audio input or output.

The service menu works even without an internet connection. It uses the specific device ID shown at the top left of the device details in ScreenSoft administration; it is not a universal service code.

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