Media usage and deletion

Steps and settings

Deleting media safely

1. Open the media detail and check where the file is used.
2. If it is still in use, replace it or remove its references from the relevant content first.
3. If you have permission to delete media and the file is no longer used, select delete and confirm the dialog.
4. Check the result in the library and the storage overview.

Why deletion may not free space immediately

Deleting a media item in the library marks its access record as inactive. Files in the trash still count towards total usage. Confirming deletion therefore does not mean that data has been physically erased or that free capacity has increased immediately.

Why a media item cannot be deleted

If a media item is used by a campaign, application or another part of the system, first check its usage in the media detail. Remove or change that dependency before deleting the file.