Documentation / Media / Video and document conversion

Video and document conversion

Introduction and orientation

Understand automatic processing and check when a file is ready to use.

Overview and explanation

Video conversion

After a video is uploaded, the system automatically converts the media to the format and codecs required by the system so that it is ready for reliable playback on supported devices. The entire process is automatic – the user does not need to start or configure the conversion. Processing usually takes only a few minutes, depending on the video length and file size.

In Media → video detail, the Conversion status shows whether conversion is queued, in progress, or Converted. The detail also shows technical information such as duration, file size, resolution, aspect ratio, upload time and conversion completion time. Depending on the processed media, items such as Video, Frame and Preview are also available.

Automatic processing: As soon as conversion is complete, the video is automatically ready for use in a campaign or application. Until then, content using that video will not start on the device. No additional action is required from the user.

Document processing

The system converts supported office documents to PDF; an uploaded PDF is processed directly. See the media upload guide for supported input formats and limits.

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